Contact Us
Thank you for visiting. Whether you have a question, a suggestion or something you would like us to look at again, we are happy to hear from you. This page explains the simplest way to reach us and what you can expect once you do.
How to Reach Us
The best way to contact us is by email. Please write to [email protected] and a member of our team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
We welcome messages on a wide range of subjects, including:
- Corrections: if you spot information that looks out of date or unclear, please let us know so we can check it.
- General questions: if something on the site is confusing, we will do our best to explain it in plain terms.
- Feedback: ideas for new topics, comments on our pages, or thoughts on how the site could be easier to use.
- Partnership or media enquiries: please give a short outline of what you have in mind.
- Technical problems: broken links, pages that will not load or anything else that is not working as it should.
Helping Us Help You
To help us reply quickly and accurately, it is useful to include a clear subject line, the address of the page you are writing about, and as much detail as you feel comfortable sharing. Screenshots can also be helpful when reporting a technical issue. Please avoid sending passwords, bank details or other sensitive personal information by email.
When to Expect a Reply
We aim to respond to most messages within two to three working days. During busy periods or public holidays it may take a little longer, but we will always try to get back to you as soon as we can. If your message is about a correction, we may need extra time to look into it properly before replying.
Your Information
Any details you send us are used only to deal with your enquiry. To learn more about how we store and protect personal information, please read our Privacy Policy. For the rules that apply to using this website and its content, you can find everything in our Terms of Use.
A Quick Note
We are an information website and cannot act on behalf of any third party, manage accounts or resolve disputes with outside services. If your concern relates to another organisation, we recommend contacting them directly. If you are ever unsure where to turn, drop us a line and we will gladly point you in the right direction.
We look forward to hearing from you.